Built for UK SMEs, charities, professional services firms and distributed teams around London, Manchester, Birmingham, Bristol, Edinburgh and teams working nationwide. Rapid triage, safe recovery and a clear incident record when the site cannot wait. We account for plain UK English with accessible, task-focused content, cards, Direct Debit and regulated Open Banking or Pay by Bank providers where they fit the journey, and practical delivery in GMT/BST.
UK organisations do not need a generic overseas template. They need 24/7 WordPress emergency support shaped around a competitive market where credibility, accessibility and a low-friction enquiry or checkout journey strongly affect conversion, internal ownership and the tools their customers already recognise. Incident response is organised around containment, recovery, verification and a written follow-up rather than an unexplained quick patch.
We run a small on-call rota of WordPress engineers. Every incident routes straight to the engineer on duty with access, context and authority to act. Site down, hacked, database corruption, checkout failing, we triage, mitigate and fix, then write the post-mortem so the same incident does not fire again next month.
Built for the United Kingdom
UK SMEs, charities, professional services firms and distributed teams operate in a competitive market where credibility, accessibility and a low-friction enquiry or checkout journey strongly affect conversion. We shape the 24/7 WordPress emergency support around those buying habits, plain UK English with accessible, task-focused content, straightforward proposals, sensible estimates and pricing in pounds, and the systems already used by the team. The result is a practical service plan for teams building trust and sustainable growth across the UK.
Restore a broken checkout, booking flow or lead form, then verify the full customer journey before reopening traffic. For teams around London, Manchester, Birmingham, Bristol, Edinburgh and teams working nationwide, we define the local audience, ownership and follow-up route before implementation and account for cards, Direct Debit and regulated Open Banking or Pay by Bank providers where they fit the journey.
Contain suspicious activity, rotate exposed credentials and recover from a known-clean point without destroying useful evidence.
Roll back or repair a plugin, theme or deployment failure and document the change that caused it.
We minimise unnecessary collection and document forms, analytics, processors and retention choices with the UK GDPR and Data Protection Act 2018, with security and privacy-by-design guidance from the ICO in mind. Technical implementation supports your compliance work; it does not replace legal advice.
The delivery plan can account for cards, Direct Debit and regulated Open Banking or Pay by Bank providers where they fit the journey, pricing in pounds sterling, plain UK English with accessible, task-focused content, and a UK region when contracts, latency or organisational policy make local hosting preferable. We only add local integrations that serve a real customer or operational need.
Planning, reviews and support are organised around GMT/BST. Incident response is organised around containment, recovery, verification and a written follow-up rather than an unexplained quick patch. Handover is written for the people who will publish, approve and support the site locally.
Local regulatory references are implementation context, not legal or regulatory advice. Your organisation remains responsible for confirming the obligations that apply to its sector and use of personal data.
A practical delivery process for UK teams, with decisions documented in GMT/BST and local operational requirements agreed before build work begins.
You page the hotline or fire a priority ticket. The on-call engineer acknowledges inside the SLA window for your tier, opens an incident channel and pulls you in with logs, host access and the runbook for your site.
We triage impact, scope and blast radius first, then mitigate fast. Rolling back a bad deploy, restoring from last clean backup, blocking a live attack, serving a static cache. Business comes back up while the real fix is still cooking.
Once traffic is safe, we drive to the root cause. Database deadlock, broken cron, expired cert, compromised credential, plugin bug. Permanent fix shipped with tests, deploy plan reviewed with you, no overnight cowboy merges.
Every incident ends with a written post-mortem. Timeline, root cause, what worked, what did not, and a prevention plan with owners and dates. Recurring incidents get an engineering ticket, not another band-aid.
A shared host ticket is not incident response. A 9 to 5 freelancer is not on call at 2am. Here is how we stack up on work that actually gets a site back online.
“WP Pro Devs successfully migrated the site, achieving the client's desired website speed score and copying over all meta tags and descriptions. The team delivered on time and within budget and communicated excellently via virtual meetings. They were committed to aftercare and detail.”
Monthly retainer covers response, triage and post-mortem with included incident hours. Additional incident hours billed at the published rate. No weekend tax, no hidden call-out fee.
Single WordPress site, business hours response, monthly retainer with a modest incident budget. For brochure and blog sites that need a WordPress engineer when things break.
WooCommerce or membership site, 24 by 7 response, named on-call. For revenue sites where downtime costs money and the store has to stay open.
High traffic or multisite, 15 minute response, named on-call, standby engineer and monthly incident review. For teams that cannot afford a slow page.
Regulated or mission critical, 5 minute response, dedicated pager rota, audit trail and quarterly incident simulation.
We do not close an incident ticket on a green ping. Response has to hold up against real users, real revenue and a real clock.
Every page routes to a WordPress engineer. No tier one chat bot, no warm handoff to someone learning your stack at 3am.
Every page starts a timer. Acknowledge time against SLA is reported monthly with a breach log and remediation plan.
Traffic comes back up first. Rolling back, serving static, draining a pool. The permanent fix ships with tests, not with a production hot edit.
A written runbook covers hosts, credentials, deploy process and known weak spots. Rehearsed each quarter so it actually works when it matters.
Every action taken on your site during an incident is logged. Who, when, what command, what result. Ready for any security review.
Updates every 15 to 30 minutes during a live incident. Plain English, impact first, next step second. No silence, no jargon smoke.
Every incident ends with a written post-mortem inside 72 hours. Timeline, root cause, prevention plan with owners and dates.
Same incident twice is a bug in our service, not yours. Recurring causes get an engineering ticket, prioritised in the monthly review.
Quarterly incident simulations on internal systems. Our on-call is tested against real scenarios so your real incident is not the first drill.
We are the silent incident team behind agencies that host or maintain WordPress sites. Your clients see your status page, your post-mortems and your brand on every incident artefact. Our name never appears on the pager, the Slack channel or the after-hours call.
Incident updates, post-mortems and monthly reports carry your brand, not ours.
One point of contact across every client. Shared Slack, scheduled reviews, fast replies when sites go down.
Per-site retainers, bulk discounts and priority on-call slots for agency partners with recurring incident work.
We plug into your pager, your status page, your ticketing. No tool switching for your team during a live incident.
You send host access, monitoring, pager integration and any regulatory constraints on comms and data.
We audit the site, write the runbook, rehearse the rota and send you a partner rate quote. Never shown to your client.
You mark up, brand the proposal and present it on your letterhead at your price.
Your client signs off on response times and incident rate with your brand and pays you directly.
Silent on-call. No vendor credits, no email signatures, no footer links from us in any incident channel or report.
You review the post-mortem, accept handover and ship it to your client under your agency name.
Share the current host, revenue impact of downtime and any regulatory constraints. An incident engineer will respond with a retainer outline and a written scope within one business day.