Terms of Service
Last updated: April 2025
1. Agreement
By using this website or engaging WP Pro Devs ("we", "us", "our") for services, you agree to these Terms of Service. If you do not agree, please do not use the site or our services. These terms are governed by the laws of Malaysia.
2. Services
We provide WordPress design, development, customisation, maintenance and managed-hosting services. The specific scope, deliverables, timeline and fee for each engagement are set out in a written Statement of Work (SOW) or project proposal agreed by both parties before work begins.
3. Quotes and payment
All quotes are fixed-price unless the scope changes. A deposit (typically 50 %) is required before work starts. Remaining balance is due on project completion before handover of files or credentials. Invoices unpaid after 14 days accrue interest at 1.5 % per month. We reserve the right to suspend work on overdue accounts.
4. Intellectual property
On receipt of final payment, you own all custom code and design assets we create for you. We retain the right to use the project in our portfolio unless you request otherwise in writing. Third-party components (plugins, fonts, stock images) are governed by their respective licences — we will document these in the handover notes.
5. Client responsibilities
You agree to provide accurate project information, timely feedback within agreed review windows, and all necessary access credentials. Delays caused by late content or feedback may extend the timeline without penalty to us.
6. Revisions and scope changes
Each project phase includes a defined number of revision rounds stated in the SOW. Additional revisions or scope changes are quoted separately and require written approval before work proceeds.
7. Hosting and maintenance
Managed-hosting and care-plan subscriptions are billed monthly or annually as agreed. Either party may cancel with 30 days' written notice. We are not liable for data loss caused by third-party infrastructure failures, though we maintain regular off-site backups as part of the service.
8. Limitation of liability
Our total liability for any claim arising from our services is limited to the fees paid for the specific project or service giving rise to the claim. We are not liable for indirect, consequential or loss-of-profit damages. Some jurisdictions do not permit these limitations — in those cases, liability is limited to the maximum extent permitted by law.
9. Warranties
We warrant that we will perform services with reasonable skill and care, and that deliverables will materially conform to the agreed specification for 30 days after handover. We do not warrant uninterrupted or error-free operation of third-party platforms (WordPress core, hosting infrastructure, etc.).
10. Confidentiality
Both parties agree to keep confidential any non-public business information shared during the engagement. We will sign a mutual NDA on request. Confidentiality obligations survive termination of the engagement.
11. Termination
Either party may terminate a project engagement with 14 days' written notice. You will be invoiced for work completed to the date of termination. Deposits are non-refundable once work has commenced.
12. Governing law
These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless otherwise agreed in writing.
13. Changes
We may update these terms at any time. We will notify active clients of material changes by email. Continued use of our services after changes constitutes acceptance of the updated terms.
14. Contact
Questions about these terms? Email [email protected] or write to: WP Pro Devs, Kuala Lumpur, Malaysia.