24/7 WordPress emergency support for Singapore.
Site down in CBD. Checkout broken in one-north. Admin locked out. Hacked at 2am. Page us on +60177649506, a WordPress engineer is on the call within minutes, not tomorrow. SLA response times in writing, named on-call rota, emergency hotline and a ticketing lane that skips the queue. Fixed S$ retainer, clear hourly rate when an incident fires, post-mortem report every time.
WordPress engineers, not ticket rotators .
Most support desks treat a downed site like a stack of email. You file a ticket, a generalist reads it three hours later, pings someone who can actually fix it, someone else asks for admin access. By then you have lost the weekend and the board is asking why revenue stopped.
We run a small on-call rota of WordPress engineers. Every incident routes straight to the engineer on duty with access, context and authority to act. Site down, hacked, database corruption, checkout failing, we triage, mitigate and fix, then write the post-mortem so the same incident does not fire again next month.
- WordPress engineer on call around the clock, not a ticket queue
- SLA response and resolution targets in writing, tracked and reported on
- Emergency hotline and priority ticket lane for production incidents
From first page to clean post-mortem in four steps.
A structured incident flow. You see the response clock start, the mitigation, the root cause fix and the written report. No vague status updates, no multi-day silences.
Page and acknowledge
You page the hotline or fire a priority ticket. The on-call engineer acknowledges inside the SLA window for your tier, opens an incident channel and pulls you in with logs, host access and the runbook for your site.
Triage and mitigate
We triage impact, scope and blast radius first, then mitigate fast. Rolling back a bad deploy, restoring from last clean backup, blocking a live attack, serving a static cache. Business comes back up while the real fix is still cooking.
Root cause and fix
Once traffic is safe, we drive to the root cause. Database deadlock, broken cron, expired cert, compromised credential, plugin bug. Permanent fix shipped with tests, deploy plan reviewed with you, no overnight cowboy merges.
Post-mortem and prevention
Every incident ends with a written post-mortem. Timeline, root cause, what worked, what did not, and a prevention plan with owners and dates. Recurring incidents get an engineering ticket, not another band-aid.
Everything needed for real incident response .
- 24/7 on-call rota of WordPress engineers
- Emergency hotline with phone escalation to the engineer on duty
- Priority ticket lane that skips the queue for production incidents
- SLA response and resolution targets by tier, tracked and reported on
- Incident channel in Slack or Teams, shared with your team from minute one
- Site down, hacked, database corruption and checkout failure scenarios covered
- Triage, mitigation, root cause fix and deploy plan on every incident
- Post-mortem report after every call with timeline, root cause and prevention plan
- Monthly incident review of patterns, recurring causes and engineering tickets
- Named account engineer who knows your stack, plugins and release process
Why teams page us first when it matters.
A shared host ticket is not incident response. A 9 to 5 freelancer is not on call at 2am. Here is how we stack up on work that actually gets a site back online.
- 24/7 on-call rota of WordPress engineers
- Emergency hotline that pages a human
- SLA response times in writing
- Runbook and quarterly rehearsal
- Post-mortem report on every incident
- Same hourly rate day or night
- Starting priceS$700 per month
- Response time5 to 60 minutes
“Great work. Very knowledgeable and easy to collaborate with. I'll definitely entrust him with future projects as well.”
Fixed retainer plus clear incident rate .
Monthly retainer covers response, triage and post-mortem with included incident hours. Additional incident hours billed at the published rate. No weekend tax, no hidden call-out fee.
Single WordPress site, business hours response, monthly retainer with a modest incident budget. For brochure and blog sites that need a WordPress engineer when things break.
- Business hours response
- 60 minute acknowledge SLA
- Emergency hotline and priority ticket
- 4 incident hours per month included
- Post-mortem report on every incident
WooCommerce or membership site, 24 by 7 response, named on-call. For revenue sites where downtime costs money and the store has to stay open.
- 24 by 7 response
- 30 minute acknowledge SLA
- Named account engineer
- 10 incident hours per month included
- Monthly incident review
- Runbook and quarterly rehearsal
High traffic or multisite, 15 minute response, named on-call, standby engineer and monthly incident review. For teams that cannot afford a slow page.
- 24 by 7 response
- 15 minute acknowledge SLA
- Named on-call engineer
- 20 incident hours per month included
- Standby engineer during releases
- Monthly incident review
Regulated or mission critical, 5 minute response, dedicated pager rota, audit trail and quarterly incident simulation.
- Everything in Scale
- 5 minute acknowledge SLA
- Dedicated pager rota
- Regulated and compliance scope
- Quarterly incident simulation
- Audit trail and reporting
Every incident ships calm and documented .
We do not close an incident ticket on a green ping. Response has to hold up against real users, real revenue and a real clock.
WordPress engineer every time
Every page routes to a WordPress engineer. No tier one chat bot, no warm handoff to someone learning your stack at 3am.
Acknowledge clock tracked
Every page starts a timer. Acknowledge time against SLA is reported monthly with a breach log and remediation plan.
Mitigate before fix
Traffic comes back up first. Rolling back, serving static, draining a pool. The permanent fix ships with tests, not with a production hot edit.
Runbook for your site
A written runbook covers hosts, credentials, deploy process and known weak spots. Rehearsed each quarter so it actually works when it matters.
Audit trail by default
Every action taken on your site during an incident is logged. Who, when, what command, what result. Ready for any security review.
Communications discipline
Updates every 15 to 30 minutes during a live incident. Plain English, impact first, next step second. No silence, no jargon smoke.
Post-mortem always written
Every incident ends with a written post-mortem inside 72 hours. Timeline, root cause, prevention plan with owners and dates.
Recurring causes fixed
Same incident twice is a bug in our service, not yours. Recurring causes get an engineering ticket, prioritized in the monthly review.
Calm by training
Quarterly incident simulations on internal systems. Our on-call is tested against real scenarios so your real incident is not the first drill.
Your clients. Our on-call rota. Your brand.
We are the silent incident team behind agencies that host or maintain WordPress sites. Your clients see your status page, your post-mortems and your brand on every incident artifact. Our name never appears on the pager, the Slack channel or the after-hours call.
- 01
Fully branded delivery
Incident updates, post-mortems and monthly reports carry your brand, not ours.
- 02
Dedicated partner PM
One point of contact across every client. Shared Slack, scheduled reviews, fast replies when sites go down.
- 03
Transparent partner pricing
Per-site retainers, bulk discounts and priority on-call slots for agency partners with recurring incident work.
- 04
Your process, not ours
We plug into your pager, your status page, your ticketing. No tool switching for your team during a live incident.
How white label delivery works
Share the client stack
You send host access, monitoring, pager integration and any regulatory constraints on comms and data.
Onboard and partner quote
We audit the site, write the runbook, rehearse the rota and send you a partner rate quote. Never shown to your client.
Add margin, quote your client
You mark up, brand the proposal and present it on your letterhead at your price.
Client approves the retainer
Your client signs off on response times and incident rate with your brand and pays you directly.
We respond under NDA
Silent on-call. No vendor credits, no email signatures, no footer links from us in any incident channel or report.
Deliver as your own
You review the post-mortem, accept handover and ship it to your client under your agency name.
What clients ask us about emergency support.
Tell us which site needs engineer on-call.
Share the current host, revenue impact of downtime and any regulatory constraints. An incident engineer will respond with a retainer outline and a written scope within one business day.
- Free response plan and written estimate within 24h
- Fixed monthly retainer before any on-call begins
- Incident engineer on your account from day one